CONTACT US

We understand that you may want to contact us for different reasons and are committed to try to make this very efficient. We have a number of ways that you can contact us.

Our preferred method of Customer service is via Live Chat and email help@giftbasket.com.au

Our Phone number is 1300 794 262 (8:30am – 4:30pm AEDT)

We are currently closed until Tuesday 29/12/2020 during the Christmas break, we would like to wish all of our customers a Merry Christmas and we will get back to you when we are back in office, Thank you.

PRE SALE QUESTIONS

HOW MUCH IS DELIVERY?

Delivery is normally $12.92 Australia wide for next day overnight (Air Express).

WHEN WILL IT ARRIVE?

In most cases, delivery to most Australian towns and cities is next day. In some cases for small rural towns it may take 2 days. Our checkout works out the delivery time and does not allow you to choose a delivery date outside of that time frame. We have over 98% ETA success with our shipping partners Startrack and Fastway.

We cannot guaranty or guess a time when it will arrive. If time is critical, please schedule it for the day before if possible.

CAN I ORDER IN ADVANCE?

Yes you can, up to 6 weeks in advance.

CAN I DO A CUSTOM GIFT BASKET?

Yes you can, many customers to custom gift baskets and gift hampers for corporate gifts, raffles, giveaway, or simple because they want to create something special. Contact us using the methods below and we can discuss your requirements.

CAN I GET A BULK DISCOUNT?

Yes you can, many customers order hundred at christmas time of for an event. Email HQ admin@ribbonsandblooms.com.au to discuss your requirement. We have a bulk order for at Christmas time also to order bulk online and upload addresses and card messages via XLS.

PLEASE CONTACT US USING THE METHODS BELOW

LIVE CHAT:

The most efficient and quickest method

EMAIL:

email help@giftbasket.com.au

During seasonal periods like Christmas, longer hours will be operational.

PLEASE NOTE: Our offices are closed on all Australian public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.

TRACKING A DELIVERY

When you place an order, you will be automatically sent a tracking number via email. You will also be notified of certain delivery milestones.

Our Couriers are either Startrack or Fastway

MAKING CHANGES TO AN ORDER

LIVE CHAT:

Need a change to the message or the address ? The best way is to use the live chat or leave a message on the live chat if we are not online.

EMAIL:

email help@giftbasket.com.au

PLEASE NOTE: Our offices are closed on all Australian public holidays.

DID NOT GET A TAX INVOICE ?

Tax invoices are sent to you via email as soon as you place the order. If you would like a different Tax invoice, eg. a PDF contact us on help@giftbasket.com.au

PRAISES | COMPLAINTS AND QUALITY CONTROL

We take the quality of our products very seriously and want to be the best in the industry. If you found an issue, please contact us in the following ways.