CONTACT US

We understand that you may want to contact us for different reasons and are committed to try to make this very efficient. We have a number of ways that you can contact us.  

PRE SALE QUESTIONS

PHONE:

1300 794 262

CALL CENTRE HOURS:
Monday to Friday: 10am to 6:30pm (Sydney / Melbourne Time)

During seasonal periods like Christmas, longer hours will be operational.

PLEASE NOTE: Our offices are closed on all Australian public holidays. You can still place orders on-line any day of the year and we will get it delivered for you on your selected date or you can speak to one of friendly team on the next business day.

TRACKING A DELIVERY

When you place an order, you will be automatically sent a tracking number via email. You will also be notified of certain delivery milestones.

Our Couriers are either Startrack or Fastway

MAKING CHANGES TO AN ORDER

LIVE CHAT:

Need a change to the message or the address ? The best way is to use the live chat or leave a message on the live chat if we are not online.

EMAIL:

email help@giftbasket.com.au

PHONE:

1300 794 262

CALL CENTRE HOURS:
Monday to Friday: 10am to 6:30pm (Sydney / Melbourne Time) 

PLEASE NOTE: Our offices are closed on all Australian public holidays.

DID NOT GET A TAX INVOICE ?

Tax invoices are sent to you via email as soon as you place the order. If you would like a different Tax invoice, eg. a PDF contact us on help@giftbasket.com.au

PRAISES | COMPLAINTS AND QUALITY CONTROL

We take the quality of our products very seriously and want to be the best in the industry. If you found an issue, please contact us in the following ways.

EMAIL:

email help@giftbasket.com.au

(If you are sending an email please ensure you put your order number or recipient name in the subject heading so we can find your order quickly)

PHONE:

1300 794 262

CALL CENTRE HOURS:
Monday to Friday: 10am to 6:30pm (Sydney / Melbourne Time) 

PLEASE NOTE: Our offices are closed on all Australian public holidays.

HQ

Ribbons and Blooms Pty Ltd
Our Head office is situated at 2/37 Ethel St, Yeerongpilly, QLD, 4105

For Account Information, Becoming a supplier or any other corporate information, please email admin@ribbonsandblooms.com.au