Phone Order +61 1300 794 262

Terms & Conditions

Use of the Website

By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and are an adult over the age of 18.

Trademarks

The trademarks, names, logos and service marks(collectively "trademarks”) displayed on this website are registered and unregistered trademarks of the website owner.
Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

External links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content.
Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.

Disclaimer of liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

Conflict of terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws (choice of venue and forum)

Use of this website shall in all respects be governed by the laws of the state of Victoria, Australia, regardless of the laws that might be applicable under principles of conflicts of law.
The parties agree that the Victorian courts located in Australia, Victoria, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

Deliveries

In the highly unlikely event that your delivery is not received, please contact us as soon as possible so we can investigate your order.

In the event you have provided us a wrong address we are more than willing to redeliver/ redirect your order with an additional $17.50 delivery charge. If the recipient is not at the delivery address that you have given, our expert couriers will do the best to leave the parcel/gift providing it is safe to do so (Courier discretion)
 or taken to the local Australian Post Office, However Local Melbourne deliveries will not be taken to our post office but will be returned to Gift Baskets. Gift Baskets containing alcohol will not be left.  

Delivery Times

Weekday deliveries are made during business hours (9am To 5.30pm) to business addresses and occasionally until 7pm to residential addresses and hospitals.

Weekends are not available. Gift products cannot be delivered on a Saturday or Sunday, or public holidays. Orders received over the weekend or on a public holidays will be dispatched on Monday or next available working day.

Regretfully, we are unable to guarantee times of delivery’s. 

Unable to guarantee delivery day when update/or change of address occurs may take additional 1-2days.  

Deliveries on items requiring multiple days for delivery may be delivered earlier than anticipated due to 3rd party courier schedules.

Holiday Deliveries

Demand upon our resources during holiday periods is very high and we are unable to offer timed deliveries of any kind during certain periods.

Timed deliveries on all holiday dates are unavailable and thus we cannot guarantee specific am or pm delivery times at all on these days.

Holiday Delivery requests are all accepted and delivered, but must be ordered by a certain date/time to guarantee delivery for the requested day. If orders are placed before the cut off date/time, orders will be delivered as requested.

Substitution Policy

Even though the utmost care is taken to make sure that what you order at giftbasket.com.au If specific product components become temporarily unavailable, other components of greater or equal value may be substituted to facilitate delivery of your order on time.In the case where a specific product is unavailable within the given time frame of delivery, substitutions may be made for products of the same or greater value. Different products may be used if the overall effect of the hamper is maintained. In the event that the substitution constitutes a major departure from the content or style of the advertised product, we will make every effort to reach you by phone and email to seek your approval before proceeding. All substitutions will be made with appropriate products to the same value or greater than the original order.

 

Photography

Please note that for photographic purposes some gifts baskets have been featured with additional props, e.g. wine glasses to display wine, small chopping board to display goodies (such as cheese, biscuits, chocolates etc.).
Please refer to the list of contents on the product page to review full gift basket contents.

 

Cancellations

If you choose to cancel or alter your order once it has been placed we are more than happy to offer a full refund back to your credit card (less a $15.00 administration charge). We are unable to offer a refund on the day of dispatch as the gifts will already be on the way.

Refunds

The special requirements and concerns surrounding your order are unique. For that reason, we ask that you to send photos to email help@giftbasket.com.au and call our Support Centre on 1300 794 262 to discuss any queries or concerns you may have in relation to the gifts you have sent or received. A number of resolutions may be available to you and are subject to your particular situation.

What if I'm not happy with my order?

We want your online experience with us to be easy and enjoyable.

If for any reason you are unhappy with your order once received, please notify giftbasket within 24 hours so we can investigate your order.
We will endeavor to get back to you within 24 hours.

Damaged goods: Please advise immediately upon receipt via email or telephone:

info@giftbasket.com.au
Phone domestic: 1300 794 262,
Phone international: +61 1300 794 262 OR +61 3 8804 8213

Complaints Procedures

All complaints should be made to Giftbasket via our e-mail at info@giftbasket.com.au We will acknowledge all complaints within 5 working days and investigate the complaint immediately. We will keep you fully informed during the investigation and endeavor to resolve all disputes within a few days. If necessary a full refund or exchange will be offered.

If you have any comments on how to we may improve our service please do not hesitate to contact us on our e-mail address above.

In the event that you are not totally satisfied that your delivery does not constitute the correct quality or value as compared to the displayed product you ordered from our website, please notify us by email at:

help@giftbasket.com.au
Phone Within Australia: 1300 794 262,
Phone Outside Australia: +61 1300 794 262 OR +61 3 8804 8213

Please be advised that this should be done within 24 hours from receipt of goods, so that Giftbasket can arrange for a return and a credit refund on your purchase. Unfortunately we may be unable to assist with quality related complaints on perishables if they are not made within this specified time period.

Please note:

We do not accept responsibility for the theft, loss or damage of the goods once they have been delivered to the address you have provided.