Cancellation Policy - If your order has not been shipped then we will be able to refund you in full however if your order has been dispatched we are only able to refund you your order value less the delivery fee (unfortunately all courier firms will charge us for delivery going to and from your delivery address regardless of whether or not the delivery was completed to
Redirection Policy - Please let us know as soon as possible of any required changes to your order on 1300 794 262 or help@giftbasket.com.au. If your gift has already been dispatched we will track it's location and then request the altered delivery location with the courier if not already delivered. Please note that the courier service will generally need to re-process the delivery through to another depot etc and t
Sale Of Alcohol – Gifts containing alcohol may only be purchased by and accepted at the delivery address by persons over 18 years of age.
Substitution Policy – Giftbasket.com.au reserve the right to substitute products listed in the contents of any product in our website due to lack of availability of the given product. At all times the substituted product will be of the same or higher value than the original product. Please note that particularly as regards flowers, fruit baskets and hampers displayed on our "GIFTS SAME DAY (AUSTRALIA WIDE) category page, all images are a guide to the style of flowers, gourmet foods and gifts that will be delivered. Flowers, gourmet foods, fruit, containers and accessories may vary according to regional and seasonal availability, or when they do not meet our quality standards. In some cases, substitutions of equivalent value and quality may be necessary to fulfil your requirements.
For queries regarding the above details or any other information on our website please contact us on 1300 794 262 (+61 1300 794 262 International) or help@giftbasket.com.au.
